On October 2nd 2019 I won $2000 which I proceeded to request a withdrawal. They stated it would take 1-3 business days to review then 5-7 business days to finalize and then pay out. After 3 days I got the confirmation that my withdrawal was approved and I was asked how did I want to recieve it. I requested that it be paid out by Bitcoin which they approved and agreed to doing. They said it would take 5-7 business days to process.
Based on the timelines given I should have recieved my withdrawal yesterday October 16th. However I did not. On Tuesday the 15th I contacted support by email and phone and both confirmed to me that I would recieve the transfer by Bitcoin the next day so I waited.
I did not receive the transfer on Wednesday, October 16 like they had confirmed by bitcoin so I contacted support by email and phone today October 17 and asked what was going on and I was summarily told that I would not be getting my winnings by Bitcoin anymore That I would instead be sent a check which would be faster and trackable.
this information blew me away and I demanded to know why I wouldn’t be receiving my fines buy bitcoin I was told by them that management had showed down bitcoin transfers on Monday the 14th. No wait a minute I had just been confirmed on the 15th and the 16th that I would be receiving a buy bitcoin so why am I now being told it was actually shut down on the 14th and who is lying to me. Also how can a check be faster if the timeframeHas already passed that I should’ve received it by bitcoin it’s not possible to be a faster so I’m being lied to and Friday and out of my winnings and buy this casino and something needs to be done because this is illegal fraudulent and complete c**p