Received a Clementine Secretary from this company that arrived cracked on the top right. The delivery company indicated they could fix it, and I agreed. However, by the time the repair person arrived, he noticed that the hinges on the desk were too tight and this had caused the wood on both sides of the desk to crack. When he lifted the desk, wood chips fell off. After 15 days, paint on the edge of the desk were worn away. I contacted the delivery company, and was told that they would only fix the hinges, nothing else. And they indicated that Stanley would not have parts to make the repair until Feb. 2019. When I contacted Stanley to inquire about their warranty, I was told that while they have a warranty, it would not apply to me. They sent me the warranty they give to retailers and told me that I would need to go by this. I’m not a retailer. I’m a consumer. I expect a replacement, not a repair.
Ian Evans “The Brow King” going bankrupt Liverpool, England
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