PayPal.com — PayPal has my refund but they’re not processing it.

I didn’t receive my item. So I opened a case in resolution center. They told me that ebay will refund me. But i didn’t receive my refund yet. I checked my bank account too. It’s been more than 7 working days now. I don’t know how to get my refund back. what shall I do? They told me to contact PayPal but PayPal put me on hold for an hour and no one picked up. So PayPal has my refund but they’re not processing it.

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