I purchased a 2016 Jeep Patriot from the Atlantic location in Jacksonville. Shortly after bringing the vehicle home, it started jerking when driving it. About a day later the electronics have totally stopped working. I called Drivetime and discussed repair. At the time of purchase, I bought all available warrantys and guarantees totaling 5000 extra added to the finance. During the conversation I was told I was going to be paying out of my pocket for a rental until the vehicle is fixed and I would be reimbursed later. Simultaneously, I’m being told that I have the option to bring the vehicle back, but it’s dead in my driveway and I have 1 day left to bring it back. I contacted Customer Relations and the lady I spoke with laughed at me and told me I signed a paper and I have no options. You have sold me a defective vehicle. At the beginning of the week, I purchased what I assumed to be a working vehicle. I’m now being expected to pay MORE money, even after 5 grand in extra add-ons, and a down payment. At one point a CR rep told me they had a reservation number for a vehicle but would not tell me where and that “I will get a email soon”. I never received a email (yes I checked the spam folder). You refuse to help be, backed me into a defective vehicle, then told me tough luck when I coukdent bring it back. What do I do when I lose my job because of missing days and I default on this loan? How bad do you just not care? I love the vehicle and understand they break. But when you sell me something, it breaks after 24 hours, you are responsible for accommodation. This isn’t my issue and you’re very quickly trying to make it mine. You could give me a 99 Ford Taurus to ride in until mine gets fixed, I quite litteraly don’t care. I need a ride to work, my So needs a ride to work. I thought I bought a working vehicle on Monday but it’s my financial burden to carry?
Reputation Defender — Remove my personal information