Ordered Hub with Internet service, came out and could not hook up the internet wifi, they left after 4 hrs work with lots of holes in our new wooden floors etc, and told us he will get help no one showed up for 3 weeks, Quality control man came up from dish and told us the 2 guys who wanted to install the hub and WiFi where not coming back and he will get us another expert in installing the equipment, no one showed up for 3 weeks so I went on Dish-nework Laptop and chated with service chat to let them know that I was charged the full amt and never had the hook up. they gave me WiFi credit but not for the rest of $100.so I chatted with a customer service on my pc with Dish network and was told I will be credited next month when I return the equipment.. Today 2 service men came to install it correctly I told them to pick it up and they said the could not do that, that I need to talk to them at Acct dept. which we did, no success, was told for cancellation fee it will be $ 450 and deducted from our acct automatically. Dishnetwork said the never had any cancellation notice from us and no record of any service man showing up here saying some one will come here to fix it . Wow I was told by the 2 men from dish-network service guys today that the do not keep records when service men come up they do not show negative report to company.