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Old 12-26-2009, 03:06 AM
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Join Date: Dec 2009
Posts: 1
Default cleanwhites.com scam

I WAS TAKEN BY A "TRIAL" OFFER FOR TEETH WHITENERS THAT MUST BE USED IN UNISON WITH ANOTHER "SO-CALLED" BRAND. I ESSENTIALLY FELL FOR IT! SO TWO PACKAGES ARRIVED AND I THOUGHT IT ODD THAT THEY WERE BOTH CLEANWHITES AND NO OTHER BRAND. SO I CALLED TO CANCEL AND FOLLOWED THE ORDERS REGARDING THE PROPER WAY TO SHIP BACK ITEMS. I, FORTUNATELY, PAID FOR SPECIAL AIR AND TRACKING. WHEN I CALLED CLEANWHITES TO CONFIRM CANCELLATION, I WAS TOLD THE TRACKING NUMBER THEY HAD GIVEN ME MUST BE WRITTEN ON THE OUTSIDE OF THE PACKAGE. THIS INFO HAD NOT BEEN PRESENTED TO ME UPON THE INITIAL CANCELLATION CALL. AGAIN, I WAS PROMISED I WOULD NOT BE CHARGED. ONE WEEK LATER FROM DATE OF FIRST ARRIVAL, I RECEIVED ANOTHER PACKAGE FOR ANOTHER BRAND OF WHITENER. I CALLED AND CHECKED MY BANK ACCOUNT AND FOUND I HAD BEEN CHARGED THE PREVIOUS DAY $87.62 BY A COMPANY I HAVE NEVER HEARD OF CALLED PRISTINE HEALTH. I CALLED THE BANK AND RECEIVED A PHONE NUMBER WHICH WAS BLOCKED FROM CALLS WITH A MESSAGE THAT THIS NUMBER IS NOT IN SERVICE. THIS WAS NOT A STANDARD "OUT OF ORDER" REPORT, BUT ONE MADE BY THE RECEIVER OF THE CALLS. I WENT ONLINE AND IMMEDIATELY WAS ALARMED TO SEE THE FRAUDULENT CASES LINK, READ A FEW REPORTS AND WAS AMAZED TO SEE HOW MANY PEOPLE HAVE BEEN ABUSED THIS WAY. I CALLED CLEANWHITES AND THEY ASSURED ME THEY WERRE NOT GOING TO CHARGE MY ACCOUNT UNLESS THERE WAS NORECEIPT OF PACKAGE I RETURNED, THAT THEY HAD BEEN TRACKING IT AND IT WAS IN THE WAREHOUSE, SO THERE WOULD NOT BE A CHARGE. LIARS!!!!! I HAD TO CUT UP MY CARD AND CALL EVERYONE WHO TAKE AUTOMATIC PAYMENTS FROM MY ACCOUNT-WITH MY PERMISSION !!! THIS IS LUDRICRAS!
United States of America
Phone: 8666764122
Web Address: cleanwhites.com

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Old 01-06-2010, 08:35 PM
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Join Date: Jan 2010
Posts: 9
Default

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.* Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at DazzleSmile and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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