Stay away from reputationmanagementkings: their project managers are awful- not sure these exist, but anytime you are on the phone with one of their "drones" they speak of some project manager that they will be sure to contact for an update report. I've never gotten the courtesy of a name, email, or extension for these so called ghosts.
The last account manager I spoke with when I learned that my 2nd account manager had been fired 3 days earlier, told me that there is no one at the company older than 30. I could care less how old the employees are as long as they have some authority to make something happen... or at least update me on the progress so I can continue to plan the marketing efforts. Currently, I still have some untrue accusations that are not dealt with and do not know when they will do something about that. Reputation management kings are not a company you can do business with.