ReputationAdvocate.com is absolutely ridiculous! I was baited in by their pitch for "restore online reputation" with the "best pricing." My project officially started and I am still waiting for some results.
ReputationAdvocate Account Managers- if you want to call them that, are nothing more than recent high school graduates that think they understand the computing world. They have absolutely "managerial" talent or authority. They have "supervisors" listed under their contacts to make complaints to, however they don't provide a name or extension. I've sent over 240 emails which a "supervisor" has never responded! I'm on my 3rd "account manager" this week. Reputation Advocate is the worst SEO company ever. These guys don't know what they are doing but they charge you every month.