Poor , arrogant, untrained customer service. Need only customer and once you are in , they just disappear. Want your money.

Pathetic service. No response from so many days, lies , excuses and reasons.

I am struck with them calling every tom , dick and harry.Everytime a different girl comes on phone line and gives different reasons, different excuses.

Poor and sick company to associate with. Watch out their scams, they always expect for 2 yrs or 5 yrs of contract. Their rates changes depending on how much you can bargain with them.

The worst ever company I have seen in this country. This is the last time I got struck with them. However their sales scammers keep calling for add-ons, for cable service, mobile phone service, but I have always avoided them so far.
But again made a last mistake opting for business phone line.

Keep them out , if you need peace of mind.

What bell claims, absolutely ridiculous. Contacted their executive office, they are in habit of supporting their own scams at lower level. i have contacted
Executive.office@bell.ca
myers.james@bell.ca

But no use.

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Most complaints will be resolved to your satisfaction in the first two steps. If this is not the case for you, we encourage you to contact the Bell Customer Relations Department, where one of our senior representatives will work with you to address your complaint.

To serve you faster, please be sure you have the following information available to help expedite the resolution of your concern;

* The supervisor's name and employee number
* The date the conversation took place.
* A brief overview of your problem
* The product or service involved (Mobility, TV, Internet, Home phone)
* The appropriate phone number and account number as well as a phone number where we can reach you

Contact information:
P.O. Box 593, Station A
Toronto, ON
M5W 1E4
Fax: 1 800 554-5148
Email address: Executive.office@bell.ca

Step 4
If you are not completely satisfied with the resolution provided in the previous steps, please contact James Myers, Senior Vice President of Customer Service at myers.james@bell.ca.
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Bunch of Jokers, they are in market because there in no fair competition in this country in telecommunication.

BELL really DOES suck….see isssue.
Last Friday I finally got a call from a “Patrick” who said he would investigate and call me back. This was last Friday March 12 only . . . He promised to call me back after “investigating”. He did this morning and confirmed what the original agent told me: That I COULD get a Turbo Stick in their store and have it activated. He asked me to go back to the store and get it.

No apologies, consideration, nothing. When I told him how I would have handled this complaint, i.e. volunteered to have the stick delivered to me, give me some kind of consideration for my trouble…he was adamant he couldn’t do anything…but yes he could get the stick out to me.
These people truly suck…and I can’t wait for my contract to get over so I can switch…
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Some time ago I spoke to one of your reps about the U760 Turbo Stick - following on the heels of a text message I got.
I was told that I’m all set up for a $15 monthly flex plan..all I needed to do was go into a Bell store, pick it up and that’s it! No other charges except for overages above the plan limit.

Not so..I spent almost half an hour in one of your stores yesterday and for one reason or another between “Holds”, transfers and what have you the bottom line is it couldn’t be done and I was told to call back in the morning and ask for the Activation department!

As a matter of fact, your agent’s comment was: “Sir I’m sorry we don’t activate the stick while you are in the Customer’s store!” WHAT! I know you don’t want to include him on a revenue share but the poor guy was nice enough to help me, make the phone call and be courteous to boot!

Regrettably your IVR setup doesn’t recognize “Activation department” so I hit the Zero button and finally got hold of an agent to whom I related the whole story. This call started 16 minutes ago…as I’m typing this…

Anyways I was originally told “No Activation Fees”…”It’s a promo etc”…..NOT SO AGAIN!

The agent goes through the apology process and informs me that:
1. I was wrongly advised that there was no activation fee
2. I was wrongly advised that I could get the stick in the store.
Your agent just came back after 17 minutes and 44 secs to apologize AGAIN…because there appears to be no one available to help me. This, after asking her if she could handle a Sales issue. So her advice: “I suggest you call back in the morning!’. What? ME CALL BACK in the morning????? To give YOU my business?

Here’s what I’d be doing if she was MY agent. I’d be suggesting to the Customer that “we will be HAPPY to call you at a time that’s convenient to YOU”…or something to that effect…and do whatever’s necessary. NOT the other way around! Or is this piece of business just not worth your while? Well if it’s not, DON’T TEXT ME EITHER!

“Yes, delight. Simply put, that's our mission”….did you think you came remotely close with this?