***Do Not Purchase VIBRANT SMILE KIT or any product from Colesdale Ltd, 11 Stormont Street, North Shields, Tyne & Wear, NE29 OEY, UK. Also at Dolphin Quay, Clive Street, North Shields, Tyne & Wear, NE29 6HJ, UK.On 1-15-2010, I...

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Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.* Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-843-7617 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Hey Alice, I believe this is a scam and I am not sure why you post reply here but not post directly to the review board (complainsboard.com).

I believe it's a scam because me myself and a number of people I know experienced these:
- terms for signing up for a full year membership after 14days trial was well hidden in the fine print;
- when I called before 14 days trial for refund the lady who answered the phone said they have right to change any of the pre-agreement(which essentially means they could shorten the trial period to immedicate activate the full membership);
- the lady also refuse to refund any of the money no matter any way I ask, customer service is certainly not top one priority there, charing customer for what they haven't signup for is;
- for my case, my trial don't even arrive until more than a month later, which literally make me no time to test the trial (as trial period is well expired after I received the product);

But since you sounds reasonable and if you really believe customer service is your top one priority, could you give us your direct phone contact so we could contact you to expedite the refund process?
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Swed

I too have had two payments of $119.02 charged to my credit card. One from a company called Activpro and another from Smilekit - both in Singapore. They appear to be entirely separate companies when I ordered the free sample but both products were the same - from a comnpany called cleanwhites. I have asked my credit card company to sort it out, I have cancelled my credit card to ensure no other payments can be made to them and I have written to cleenwhites.